Thank you for choosing our products! We are committed to providing you with the highest quality products and services. If you are not completely satisfied with your purchase, here is our return policy to ensure that you can process your return request smoothly.
1. Return Conditions
• Return Period: You can request a return within [3] days of receiving the product.
• Product Condition: The returned product must be unused and in its original packaging (including all accessories, tags, instructions, etc.).
• Non-returnable Items: Certain items cannot be returned, including but not limited to:
• Customized or personalized items.
• Undergarments, lingerie, swimwear, and other health and safety-related products.
• Opened or used electronics, hygiene products, cosmetics, etc.
2. Return Process
1. Contact Customer Support:
• Please contact us via email, phone, or through our website’s online chat to initiate a return request.
• Provide your order number, product details, and reason for return.
2. Return Confirmation:
• Our customer support team will review your return request and confirm approval.
• Once your return request is approved, you will receive the return address and, if applicable, a return label.
3. Return the Product:
• Please securely package the product and return it to the specified address. You may use any reliable courier service to return the product.
• Return Shipping Cost: If the return is due to our error or a product quality issue, we will cover the return shipping cost. In all other cases, the return shipping cost will be the responsibility of the customer.
3. Refund Policy
• Refund Method: Once the returned product is received and verified by us, the refund will be processed to your original payment method. Processing time is typically [2] business days.
• Refund Amount: The refund will be the amount you paid for the product, excluding shipping fees, unless there is a product defect or order error.
• Refund Processing Time: Once the refund is approved, it usually takes 1 business day to be credited back to your account.
4. Exchange Policy
• If you wish to exchange the product for a different style, color, or size, you will need to follow the return process and place a new order for the item.
• Due to stock availability, we do not offer direct exchanges. All exchanges will be processed through a return and new purchase.
5. Damaged or Defective Products
• If the product you received has a defect or was damaged during shipping, please contact us within [3] days of receipt to request a return or exchange.
• Please provide photos or video evidence of the damage or defect to help us process your request more quickly.
6. Order Cancellation
• If your order has not yet been shipped, you can contact us within [24] hours to request an order cancellation.
• Once the product has been shipped, you will need to follow the return policy for any cancellations.
7. Important Notes
• All returned products must be accompanied by valid proof of purchase (such as the order confirmation email, invoice, etc.).
• We reserve the right to amend our return policy at any time, with any changes being communicated via website announcements or email in advance.
8. Contact Us
If you have any questions about returns, exchanges, or refunds, please feel free to contact our customer service team:
• Email:
• Phone: